Return & Exchange Policy

At Blu, your satisfaction is important to us. Please read our return and exchange policy carefully.

 

Exchange Policy

Products can be exchanged within 14 days from the date of receiving the order.
The product must be unused, in its original condition, with all tags and original packaging intact.
Exchange requests are subject to product availability.

Return Policy

Returns are accepted only in cases of manufacturing defects or if you receive the wrong item.
Return requests must be submitted within 14 days of receiving the order.
The product must be unused and returned in its original condition with all tags and packaging.

Manufacturing Defects

If you receive an item with a manufacturing defect, please contact us within 48 hours of receiving your order and provide clear photos or videos of the issue. Our team will review your request and provide the appropriate solution.
Contact Us
For any return or exchange requests, please contact us at: blu.shop.eg@gmail.com

 

Refund Policy

If your return request is approved, your refund will be processed using the original payment method within 10 business days after the returned item has been received and inspected.